Privacy Policy
Last updated: April 2025
1. Information We Collect
We collect information you provide directly to us when you register an account, submit an enquiry, or contact us. This may include your name, email address, phone number, and any messages you send. We also collect standard technical information such as IP address and browser type through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to process your property enquiries and route them to the appropriate agent, manage your account and saved properties, communicate with you about properties and services, and improve the functionality and performance of the website.
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with our agents and trusted service providers solely for the purposes of responding to your enquiries or operating this platform, subject to confidentiality obligations.
4. Data Retention
We retain your personal information for as long as your account is active or as required to provide you with services. You may request deletion of your data at any time by contacting us at homes@loftyproperties.co.za.
5. Cookies
This website uses cookies to maintain your session and improve user experience. You may disable cookies in your browser settings, but this may affect certain functionality of the site.
6. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
7. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at homes@loftyproperties.co.za.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the site after changes constitutes acceptance of the updated policy.